Legal

Privacy Policy

Last Updated: April 1, 2025

This Privacy Policy describes how Familiar Mortgage Services, Inc. ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, submit an inquiry, or apply for mortgage services.

1. Information We Collect

  • Personal Identification: Name, date of birth, email address, phone number, and mailing address.
  • Financial Information: Income, employment, assets, credit history, and other details to process a mortgage application.
  • Communication Data: Records of SMS messages, phone calls, emails, and other correspondence.
  • Technical Data: IP address, browser type, pages visited, and device information collected automatically.

2. SMS & Text Message Communications

Two Separate Programs Require Independent Consent:

Transactional (Service) Messages: Application status updates, loan processing notifications, appointment reminders, and other non-promotional service communications necessary to fulfill your mortgage request.

Marketing Messages (Optional): Rate alerts, promotional offers, mortgage tips, and other marketing communications. This is separate from transactional consent and is entirely optional.

Message Frequency: Varies based on application activity and selected preferences.

Message & Data Rates: Standard rates may apply depending on your wireless carrier.

Opt-Out: Reply STOP to cancel all messages. Reply STOP MARKETING to cancel marketing only. A single confirmation will be sent.

Help: Reply HELP or contact us at (203) 615-8040 or [email protected].

Your SMS opt-in data and phone number will never be shared with or sold to any third party for marketing purposes. Consent is not a condition of service.

SMS Communications

Familiar Mortgage Services Inc. may send SMS messages to individuals who opt in through our website or communication channels. These messages may include:

  • Loan application updates
  • Appointment reminders
  • Document requests
  • Customer support messages
  • Occasional service-related updates

Users can opt out at any time by replying STOP. Message and data rates may apply.

We do not sell or share personal information, including phone numbers, with third parties for marketing purposes.

3. How We Use Your Information

  • To process and evaluate your mortgage loan application
  • To send transactional SMS/call communications you have consented to
  • To send marketing SMS/call communications if separately opted in
  • To comply with legal and regulatory requirements in CT, NY, and FL
  • To prevent fraud and maintain the security of our systems

4. Information Sharing

We do not sell your personal information. We may share it only with:

  • Mortgage Lenders & Partners: Third-party lenders as to process your loan.
  • Service Providers: Vendors supporting our operations under confidentiality agreements. Prohibited from using your data for their own marketing.
  • Regulatory Authorities: CT Banking Dept, NY DFS, FL OFR, or as by law.

5. Your Privacy Rights

  • Access, correct, or request deletion of your personal information
  • Opt out of SMS marketing at any time by replying STOP
  • Request information about what data we hold

Contact: [email protected] or (203) 615-8040

6. Contact & License Information

Familiar Mortgage Services, Inc.
2 Trap Falls Rd STE 118, Shelton, CT 06484
Phone: (203) 615-8040
Email: [email protected]
CT License #: MB-2133615 | FL License #: MBR4259 | NY License #: 209215
Verify: www.nmlsconsumeraccess.org

Licensed mortgage broker in Shelton, CT. Serving CT, NY & FL.

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© 2025 Familiar Mortgage Services, Inc. All rights reserved.

Licensed in CT, NY & FL. Equal Housing Lender.

Familiar Mortgage Services, Inc. is licensed as a mortgage broker only by the Connecticut Banking Department. NOT A LENDER OR A CORRESPONDENT MORTGAGE LENDER. CT License #: MB-2133615; Verify our licenses at www.nmlsconsumeraccess.org; This Ad is intended for Connecticut residents only.

Familiar Mortgage Services, Inc. is licensed as a mortgage broker only by the Connecticut Banking Department. NOT A LENDER OR A CORRESPONDENT MORTGAGE LENDER. CT License #: MB-2133615; Licensed Mortgage Broker, Florida Office of Financial Regulation, FL License #: MBR4259. Verify our licenses at www.nmlsconsumeraccess.org

Familiar Mortgage Services, Inc. is licensed as a mortgage broker only by the Connecticut Banking Department. NOT A LENDER OR A CORRESPONDENT MORTGAGE LENDER. CT License #: MB-2133615; Licensed Mortgage Broker, New York State Department of Financial Services, NY License #: 209215. Verify our licenses at www.nmlsconsumeraccess.org

Licensed mortgage broker serving CT, NY & FL. Based in Shelton, CT.

Equal Housing Lender · NMLS #2133615

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© 2025 Familiar Mortgage Services, Inc. All rights reserved.

Licensed in CT, NY & FL. Equal Housing Lender.

Familiar Mortgage Services, Inc. is licensed as a mortgage broker only by the Connecticut Banking Department. NOT A LENDER OR A CORRESPONDENT MORTGAGE LENDER. CT License #: MB-2133615; Verify our licenses at www.nmlsconsumeraccess.org; This Ad is intended for Connecticut residents only.

Familiar Mortgage Services, Inc. is licensed as a mortgage broker only by the Connecticut Banking Department. NOT A LENDER OR A CORRESPONDENT MORTGAGE LENDER. CT License #: MB-2133615; Licensed Mortgage Broker, Florida Office of Financial Regulation, FL License #: MBR4259. Verify our licenses at www.nmlsconsumeraccess.org

Familiar Mortgage Services, Inc. is licensed as a mortgage broker only by the Connecticut Banking Department. NOT A LENDER OR A CORRESPONDENT MORTGAGE LENDER. CT License #: MB-2133615; Licensed Mortgage Broker, New York State Department of Financial Services, NY License #: 209215. Verify our licenses at www.nmlsconsumeraccess.org